📜 Terms & Conditions

Effective Date: 01-05-2025
Welcome to Mom’s Pizza! These Terms & Conditions govern your use of our website, mobile app, and services including dine-in, takeaway, delivery, and online ordering. By accessing or using any part of our services, you agree to these terms.

1. General Use

  • These terms apply to all users of Mom’s Pizza, including visitors, customers, and third-party affiliates.

  • You must be at least 18 years old or under adult supervision to use our website or place an order.

2. Orders & Payments

  • Orders can be placed via our website, phone, or in-store.

  • All prices are displayed in INR and include applicable taxes unless stated otherwise.

  • We accept payment via credit/debit cards, UPI, cash, and digital wallets.

  • Orders are considered confirmed only after successful payment or validation.

3. Delivery & Takeaway Policy

  • We strive to deliver orders within 30–45 minutes, but delays may occur due to traffic, weather, or high demand.

  • Delivery areas are limited and subject to availability.

  • It is the customer’s responsibility to provide correct address and contact details.

  • For takeaway orders, please collect your food within 30 minutes of the estimated ready time.

4. Dine-In Service

  • Table reservations are subject to availability.

  • Customers are expected to maintain decorum and hygiene.

  • Outside food and drinks are not permitted in our restaurant.

  • We reserve the right to refuse service to anyone violating these guidelines.

5. Cancellation & Refund Policy

  • Orders can be canceled within 5 minutes of placing them or before preparation begins.

  • Once preparation starts, cancellations or refunds are not guaranteed.

  • Refunds (if applicable) will be processed within 5–7 working days via the original payment method.

6. Promotions & Offers

  • Offers and discounts are time-limited and may change without notice.

  • Only one offer can be used per order unless otherwise specified.

  • Offers cannot be exchanged for cash or transferred.

7. Intellectual Property

  • All content, branding, and imagery on this site/app are owned by Mom’s Pizza and protected under applicable laws.

  • You may not reuse, reproduce, or distribute any content without written permission.

8. Prohibited Use

You agree not to:

  • Violate any laws or regulations

  • Hack, reverse-engineer, or tamper with our systems

  • Use our services for unauthorized commercial purposes

  • Spread viruses, spam, or offensive material

9. Liability Disclaimer

Mom’s Pizza is not liable for:

  • Delays or errors caused by third-party delivery agents

  • Health issues arising from food allergies are not disclosed by the customer

  • Temporary unavailability of the website or app due to maintenance