🔐 Privacy Policy

Effective Date: 01-05-2025
Welcome to Mom’s Pizza. We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines what information we collect, how we use it, and the choices you have.

1. Who We Are

Mom’s Pizza is a quick-service restaurant offering dine-in, takeaway, and delivery services through our website and third-party delivery partners.

2. Information We Collect

a. Personal Information

We collect personal data when you:

  • Place an order via our website, app, or by phone

  • Join our loyalty program or subscribe to newsletters

  • Contact customer support

  • Book a table or event

  • Participate in promotions or contests

This includes:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (via secure third-party gateways)

  • Special requests (e.g., food allergies, preferences)

b. Technical Information

When you browse our site or use our app, we collect:

  • IP address

  • Device type and browser

  • Usage logs (pages visited, clicks, etc.)

  • Location data (with permission)

3. How We Use Your Information

Your data helps us serve you better. We use it to:

  • Process orders and payments

  • Deliver food to your address accurately and promptly

  • Send order confirmations, delivery updates, and receipts

  • Customize your experience (e.g., show relevant offers)

  • Communicate loyalty points, rewards, or exclusive deals

  • Improve our website, service quality, and operations

  • Comply with legal obligations

4. Sharing Your Data

We may share your data with:

  • Delivery personnel or partners (to fulfill your order)

  • Payment gateways (for secure transactions)

  • Marketing platforms (only with your consent)

  • Government authorities (if legally required)

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., saved address)

  • Provide personalized content and offers

  • Track usage patterns for analytics

You can disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We take data security seriously and use:

  • SSL encryption for online transactions

  • Secure data storage and access protocols

  • Regular audits and updates

However, no system is 100% secure. We advise you to keep your login details confidential.

7. Your Rights

You can:

  • Request access to your stored data

  • Correct or update personal information

  • Ask us to delete your data (if not legally required to retain it)

  • Opt-out of marketing at any time via email or SMS settings

8. Data Retention

We retain your data only for as long as needed:

  • Order details: up to 3 years (for tax/legal compliance)

  • Marketing preferences: until you unsubscribe

  • Support queries: until resolved or as legally required

9. Third-Party Links

Our website/app may link to external platforms (like food delivery aggregators or social media). We are not responsible for their privacy practices. Please review their policies.